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Operational Data Reporting

What This Feature Does: Operational Data Reports summarize how Operations Manager is being used in your management group. If you consent to sending operational data reports to Microsoft, each week, SQL Server 2005 Reporting Services reports will be generated from the operational data in your Operations Manager Data Warehouse and sent to Microsoft.

Information Collected, Processed, or Transmitted: Operational Data Reports are XML files with data about your system configuration and the Microsoft-authored management packs that you are using. The reports include information about the operational environment of a management group, such as the number of agents controlled by Operations Manager, the most common alerts, and which management packs you are running.

Sample Operational Data Reports can be viewed at the Operations Manager web site along with descriptions of the data collected. If you have consented to sending these reports, you may view the reports that will be sent to Microsoft by navigating to the %windir%\temp\OpsMgr 2007 Operational Data Reports folder on your Root Management Server. (Note: The Root Management Server is the first Management Server installed in a management group.)

You can also view your Management Group, Management Pack, and Most Common Alerts Operational Data Reports by going to the Operations Console and in the Reporting View running these reports in the Microsoft ODR Report Library folder.

Use of Information: Microsoft uses the data in Operational Data Reports to better understand how the Operations Manager product works as deployed in customers' environments. These reports will help improve future software and services.

Choice/Control: The first time you install the Operations Manager Data Warehouse server, you'll be asked whether you would like to send Operations Data Reports to Microsoft.

To turn Operational Data Reporting on or off after install:

1. Start the Operations Manager Console, in the Navigation Pane select Administration

2. In the Administration View under Device Management select Settings

3. In the Settings View under Type: General select and right click Privacy and choose Properties from the context menu

4. Select the Operational Data Reports tab

5. To turn Operational Data Reports off, select No, don’t send operational data reports to Microsoft

To turn Operational Data Reports on, select Yes, send operational data reports to Microsoft (recommended)

6. Click OK.

Important Information: Operational Data Reporting cannot be configured using Group Policy.

Top of pageTop of pageOperations Manager Error Reporting

What This Feature Does: Operations Manager Error Reporting asks users to send error report data to Microsoft via the Internet. This feature allows you to report problems you may be having with Operations Manager Management Servers, Gateway Servers, and Agents components.

Please note that this feature does not control error reporting for other Operations Manager components such as Operations Console, Web Console, and Reporting Server. The Operations Manager Database and Data Warehouse error reporting behavior is defined by what settings SQL Server 2005 is using.

Choice/Control: The first time you install the Operations Manager Database server, you'll be asked whether you would like to send Operations Manager Error Reports to Microsoft. You can choose automatic reporting in which case reports will be sent without prompting you. Alternatively, you can choose to be prompted for approval each time an error report is generated, which lets you review the information in a report before it is sent.

To turn Operations Manager Error Reporting on or off for the agents:

1. Start the Operations Console, in the Navigation Pane select "Administration"

2. In the Administration View space under Device Management select "Settings"

3. In the Settings View under General select and right click "Privacy" and choose "Properties" from the context menu

4. Select the Error Reporting tab.

5. To turn Operations Manager Error Reporting off, click "Don’t generate error reports"

6. To turn Operations Manager Error Reporting on and automatically send error reports, click "Automatically send error reports about this product to Microsoft without prompting the user (recommended)"

7. To turn Operations Manager Error Reporting on and queue error reports, click "Prompt the user for approval before sending error reports to Microsoft"

8. Click OK.

9. Navigate back to the Administration space

10. In navigation tree on the left hand side, click the Agent Managed view which can be found under Device Management node

11. Select one or more agents in the middle result pane

12. Right click on the agent and choose Repair option in the context menu

13. If your Management Servers Action Account does not have the right permissions on the agents, in the Repair Agents dialog box, choose the Other user account option, and type in the credentials of an account that has access to the agents

14. Click the Repair button.

15. Click the Close button when completed

To turn Operations Manager Error Reporting on or off for the Management Servers and Gateway Servers:

1. Log onto a server where the Management Server or Gateway Server is installed

2. Select Start option from the Windows menu choose "Run"

3. In the Run dialogue type "regedit" and click OK

4. Navigate to HKLM\SYSTEM\CurrentControlSet\Services\HealthService\Parameters\

5. Choose the "Error Reports Enabled" DWORD value and double click and set the value data 1 to turn on Error Reporting or 0 to turn off Error Reporting

6. Optionally, if you have enabled Error Reporting but would like to queue error reports before sending to Microsoft you can set "Queue Error Reports" DWORD value and set to value data to 1 which will queue error reports to prompt for approval or 0 to directly send error reports to Microsoft.

7. Click OK once complete and the change will take effect

Agentless Exception Monitoring (AEM) Error Forwarding

What This Feature Does: Operations Manager can be configured to collect error reports generated due to application and operating system problems from all the computers in an enterprise running Windows operating systems and managed by Operations Manager. Additionally, Operations Manager can also be configured to forward the error reports to the Microsoft Error Reporting service.

Information Collected, Processed, or Transmitted: The forwarded error reports can be either in Basic or Detailed format. In Basic format, the error report forwarded contains only the signature of the error used to uniquely identify an error without specific information about the environment in which it was generated. In Detailed format, the error report can consist of a detailed memory dump, registry settings, results of a Windows Management Instrumentation (WMI) query, and additional files along with the error signature from the computer on which the error report was generated.

Reports might unintentionally contain personal information, but this information is not used to identify or contact you or your organization. For example, a report that contains a snapshot of memory might include a name, part of a document the user was working on, or data the user recently submitted to a website

Choice/Control:

During the process of configuring client monitoring, you can specify the policy for Error Forwarding.

1. Start Operations Console, in a the Navigation Pane select "Administration"

2. In the Administration View space under Device Management select "Management Servers"

3. In the Management Servers View under select any Management Server that has Client Monitoring Mode disabled, right click on the Management Server to bring up on the context menu

4. Select the Configure Client Monitoring menu item to launch the Configure Client Monitoring wizard.

5. On the Error Forwarding page, check the "Forward all collected errors to Microsoft (Recommended)" option to enable Error Forwarding to Microsoft

6. If you do not want to enable Error Forwarding to Microsoft, leave the option unchecked

7. After completing the wizard successfully, if you chose to enable Error Forwarding, a group policy template is created that can be used by an administrator with sufficient privileges to configure the managed computers in the Enterprise to send error reports to the Management Server. Until the policy is active on the managed computers these computers will not send error reports to the Management Server.

To enable or disable Error Forwarding after a Management Server has Client Monitoring mode enabled:

1. Start Operations Console, in the Navigation Pane select "Administration"

2. In the Administration View space under Device Management select "Management Servers"

3. In the Management Servers View select any Management Server that has Client Monitoring mode enabled and right click to launch the context menu

4. From the context menu select Properties

5. In the Properties dialog, select the Error Forwarding Tab

6. On the Error Forwarding page, check the "Forward all collected errors to Microsoft (Recommended)" option to enable Error Forwarding to Microsoft. You can select between Basic and Detailed error reports.

7. If you do not want to enable Error forwarding to Microsoft, leave the option unchecked

8. After clicking OK button, Error Forwarding will be enabled if the option was selected in step 6 above.

To selectively control the error reports forwarded to Microsoft after Client Monitoring mode has been enabled:

1. Start Operations Console, in the Navigation Pane select "Administration.

2. In the Administration View space under Settings, select Privacy. Double-click on Privacy to bring up the Properties dialog.

3. On the Properties dialog, select the Error Transmission tab.

4. On this tab, you can set the filter(s) to exclude error reports forwarded to Microsoft based on User name, Computer name, Application name, Module, and Application Error type. Click on the Filter button to set the exclusion filter criteria.

5. If you want to include additional diagnostic data requested by Microsoft from the managed computers in the error reports forwarded to Microsoft, you can check the Upload the diagnostic data collection requests. If this diagnostic data should include files, registry settings, WMI queries and Memory dumps, check the corresponding boxes on the tab.

6. After you click OK or Apply, the selected inclusion and exclusion policies defined in the steps above will be applied to all Management Servers that have Error Forwarding enabled.

To disable Error Forwarding and Client Monitoring mode:

1. Start the Operations Console, in the Navigation pane, select "Administration"

2. In the Administration View space under Device Management, select "Management Servers"

3. In the Management Servers view, select any Management Server that has Client Monitoring mode enabled and right click to launch context menu. From the context menu select "Disable Client Monitoring"

4. Select Yes on the ‘Confirm Disable Client Monitoring’ dialog

Please note that by disabling Error Forwarding in this manner, the Management Server will also stop forwarding centrally collected CEIP data to Microsoft. Managed computers may individually continue to send error reports and CEIP data if so configured.

In order to disable error forwarding from the managed computers, an administrator with sufficient privileges will have to undo the group policy that was applied during the process of configuring client monitoring.

For more information on how to further configure AEM please review the Operations Manager deployment documentation which can be found in the product documentation folder on the CD image

Agentless Exception Monitoring CEIP Forwarding

What This Feature Does: Operations Manager can be set up to forward Customer Experience Improvement Program reports collected from the computers managed by Operations Manager to Microsoft. These CEIP reports are forwarded as is without any modifications or filtering. For more information about CEIP, see the Microsoft Customer Experience Improvement Program.

Choice/Control: When users run the Configure Client Monitoring Wizard they can configure whether they would like to collect CEIP reports and create a Group Policy template used to configure the managed computers.

During the process of configuring client monitoring, you can specify the policy for CEIP Forwarding:

1. Start Operations Console, in a the Navigation Pane select "Administration"

2. In the Administration View space under Device Management select "Management Servers"

3. In the Management Servers View, select any Management Server that has Client Monitoring Mode disabled, right click on the Management Server to bring up the context menu

4. Select the Configure Client Monitoring menu item to launch the Configure Client Monitoring wizard.

5. If you want to enable CEIP forwarding, then on the CEIP Forwarding page, for the "Do you want to centrally collect CEIP data and forward to Microsoft?", select the "Yes, use the selected Management Server to collect and forward CEIP data to Microsoft" option.

6. If you do not want to enable CEIP forwarding to Microsoft, select the "No, please continue to send data directly to Microsoft" option.

7. After completing the wizard successfully, if you chose to enable CEIP Forwarding, a group policy template is created that can be used by an administrator with sufficient privileges to configure the managed computers in the Enterprise to send CEIP data to the Management Server. Until the policy is active on the managed computers these computers will not send CEIP data to the Management Server.

To disable CEIP Forwarding:

1. Start the Operations Console, in the Navigation pane, select "Administration"

2. In the Administration View space under Device Management, select "Management Servers"

3. In the Management Servers view, select any Management Server that has Client Monitoring mode enabled and right click to launch the context menu. From the context menu select "Disable Client Monitoring"

4. Select Yes on the ‘Confirm Disable Client Monitoring’ dialog

Please note that by disabling CEIP Forwarding in this manner, the Management Server will also stop forwarding centrally collected error reports to Microsoft. Managed computers may individually continue to send CEIP data if so configured.

In order to disable CEIP Forwarding from the managed computers, an administrator with sufficient privileges will have to undo the group policy that was applied during the process of configuring Client Monitoring.

By:Feryhady